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Solution · Queue Management

Stop waiting.
Start living.

Wait List transforms the queuing experience for both customers and businesses. Customers join remotely, get on with their day, and return when they’re needed. Businesses manage flow effortlessly — from any device.

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See use cases

FOR CUSTOMERS

Freedom while they wait.

  • Join from anywhere Skip the physical line entirely. Customers join via QR code, self-service kiosk, or directly with a staff member — whichever suits them.
  • Real-time queue tracking See estimated wait time and queue position live — on their phone or on your in-venue digital signage displays.
  • Freedom and flexibility Leave the premises and come back when their table or service is ready. No hovering, no anxiety, no wasted time.
  • Instant notifications SMS or WhatsApp alerts when their turn is approaching — so they never miss their spot.
House-of-Ribs_Wait-List

HOW IT WORKS

Simple for customers. Powerful for staff.

Joining takes seconds. All a customer needs is their mobile number
— everything else is optional.
1
Customer joins the list
Scan a QR code, use a kiosk, or ask a staff member. They enter their mobile number and optionally their name and party size — the whole thing takes under 30 seconds.
2
They go about their day
No waiting around. They can shop, eat, or relax nearby — their queue position is tracked live on their phone and on your in-venue digital signage displays.
3
They're called when ready
An SMS or WhatsApp message lands when their turn is approaching — giving them enough time to return without rushing, and your staff full control over the timing.

FOR BUSINESSES

Total queue control. Zero complexity.

The management console gives your staff everything they need to run a smooth, stress-free operation — with one-touch actions, real-time visibility, and full customisation of every customer touchpoint.

  • Enhanced customer experience Reduce perceived wait times and lift satisfaction scores — customers who feel in control of their wait are happier customers.
  • Increased efficiency Manage your wait list, optimise staff allocation, and reduce congestion at peak times — all from one screen.
  • Digital signage integration Display live queue status on your in-venue screens for full transparency — customers always know where they stand.
  • Fully customisable Tailor every aspect — from SMS message content to queue display branding — to match your venue and your voice.
One-touch Waitlist Management Console
Staff manage the entire queue from a single, intuitive dashboard — no training required. Recall customers, mark them as ready, or remove them from the list with a single tap.
Preset actions
5-minute alert Ready now Remove from list

CUSTOMER COMMUNICATION

See exactly what your customers see.

The customer-facing interface is clean, intuitive, and works on any device. From the moment they join the list to the moment they’re called, every interaction is designed to reduce friction and build confidence.

  • Works on any device No app download required. The customer interface runs entirely in the browser — on any phone, tablet, or kiosk screen.
  • Multi-language support Serve diverse communities with multi-language display options — fully configurable per venue to match your customer base.
  • Party size selection For table reservations, customers specify their party size when joining — giving staff full visibility upfront and helping manage capacity more effectively.

USE CASES

Wait List is perfect for.

Anywhere people queue, Wait List makes the experience better — for
customers and staff alike.
Restaurants
Manage busy periods gracefully — let customers explore nearby shops while they wait for their table.
Government Agencies
Improve queue management for the DMV, public services, and other government offices with high footfall.
Retail Stores
Optimise wait times at deli counters, click-and-collect desks, and fitting rooms — keeping customers in the store longer.
Healthcare
Minimise crowding and streamline patient flow in pharmacies, GP surgeries, and hospital waiting areas.
Entertainment Venues
Enhance the guest experience at theme parks, concerts, and sporting venues — large queues handled with ease.
Airports
Streamline the waiting process for passengers at check-in, security, and service desks — especially during peak hours.

Ready to transform your queue?

Tell us about your venue and we’ll show you how Wait List
can work for your operation.
Get in touch →